INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Can I create my own jewelry design?
Yes, absolutely! Our expert designers will work with you to bring your vision to life—from concept to final creation.
2. What materials can I choose from?
We offer a variety of options including gold (yellow, white, rose), platinum, diamonds, and precious gemstones. Let us know your preferences.
3. How long does the custom design process take?
The full process typically takes 2 to 4 weeks, depending on the complexity of the design and material availability.
4. Is there a consultation fee for custom designs?
No, our initial design consultation is completely free. We’ll guide you through everything before any commitment is made.
5. Can I see a preview before final production?
Yes, we provide 3D renderings or sketches of your design for approval before moving into production.
6. What if I want to make changes during the process?
Minor adjustments can be made during the design phase. Once approved and in production, changes may incur additional costs.
7. Is custom jewelry returnable or refundable?
Since custom pieces are made exclusively for you, they are non-refundable and non-returnable. We ensure thorough communication to guarantee your satisfaction.
8. Do you offer engraving or personalization?
Yes! You can add initials, dates, or personal messages to most custom pieces.
9. Can I use my own stones or old jewelry?
Yes, we can incorporate your existing stones or heirloom pieces into a new design.
10. How do I get started?
Simply contact us or fill out our custom design request form, and our team will reach out to begin your personalized journey.
INFORMATION YOUR DESIGN
