At everest24karat.com, we value our customers and strive to ensure your complete satisfaction with every purchase. Please read our refund and exchange policy carefully before making a purchase.
1. No Cash Refunds
As per UAE consumer protection and gold trade regulations, cash refunds are not applicable for gold and jewelry purchases once the transaction has been completed.
2. Exchange Policy
- Gold jewelry items may be exchanged within 3 days from the date of purchase, provided the item is unused, in original condition, and accompanied by the original invoice.
- Exchange will be made at the prevailing gold rate on the day of exchange.
- Making charges, wastage, and any price differences will be adjusted accordingly.
- Custom-made, special-order, or engraved jewelry cannot be exchanged or returned.
- In the unlikely event that a product is found to be defective or damaged at the time of purchase, please notify our staff immediately.
- The item will be inspected, and if found to have a manufacturing defect, it may be repaired or replaced at our discretion.
4. Diamond, Gemstone & Customized Jewelry
- Diamond and gemstone jewelry may only be exchanged if returned within 3 days in their original condition and packaging.
- Customized or made-to-order pieces are non-returnable and non-exchangeable unless there is a manufacturing defect.
5. Online & Prepaid Orders
- For online purchases, exchanges can be made in-store under the same conditions as above.
- Delivery, payment gateway, and other handling charges are non-refundable.
6. Proof of Purchase
All exchanges must be accompanied by the original purchase invoice and any authenticity certificates provided at the time of sale.
7. Contact Information
For assistance with exchanges or concerns, please contact:
📞 Phone Number: +971 56 787 2323
📧 Email Addres: info@everest24karat.com
Note:
This policy complies with UAE Gold & Jewelry Retail Standards and the Dubai Gold & Jewellery Group’s consumer protection guidelines.
